Privacy Policy

Last Updated:

At handdraroma, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services for custom blinds and curtains manufacturing.

Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, physical address, and contact preferences
• Order Information: Details about your window treatment requirements, measurements, fabric selections, design preferences, and order history
• Payment Information: Billing address, payment method details (processed securely through our payment providers)
• Communication Data: Records of correspondence, inquiries, consultations, and customer service interactions
• Technical Information: IP address, browser type, device information, operating system, and website usage data
• Location Data: Geographic location information when using location-based services or features

How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders for custom blinds and curtains
• Communicating with you about your projects, consultations, and installations
• Providing customer support and responding to your inquiries
• Sending order confirmations, delivery updates, and service-related communications
• Improving our products, services, and website functionality
• Analyzing website usage patterns and user preferences
• Sending promotional materials and marketing communications (with your consent, and you can opt out at any time)
• Complying with legal obligations and protecting our legal rights
• Preventing fraud and ensuring the security of our services

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you for the provision of products and services
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security
• Consent: Processing based on your explicit consent, such as for marketing communications
• Legal Obligations: Processing required to comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With payment processors, shipping companies, installation contractors, and other service providers who assist us in operating our business, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
• With Your Consent: When you have given us explicit permission to share your information

Data Protection

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using secure protocols (HTTPS/TLS)
• Secure storage systems with access controls and authentication
• Regular security assessments and updates to our systems
• Employee training on data protection and privacy practices
• Restricted access to personal information on a need-to-know basis
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take precautions to protect your personal information, such as using strong passwords and keeping your login credentials confidential.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information and receive a copy of the data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your personal information to another service provider (where applicable)
• Withdraw Consent: Withdraw your consent for processing based on consent at any time
• Opt-Out: Unsubscribe from marketing communications at any time

If you are a resident of the European Economic Area, you also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing the recipient country's data protection laws
• Other appropriate safeguards as required by applicable data protection laws

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature of the information and the purpose for which it was collected
• Legal and regulatory requirements
• Business needs and operational requirements
• The potential need to resolve disputes or enforce agreements

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Services

We use various third-party services that may collect information about you:

• Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to track your interactions with our ads.
• Remarketing: We use Google Ads remarketing to show you relevant advertisements on other websites based on your previous visits to our site. You can opt out of Google's use of cookies for remarketing by visiting Google's Ads Settings.
• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting ours.
• Google Maps API: We use Google Maps API to provide location-based services and display maps. When you use features that incorporate Google Maps, Google may collect information about your location and usage.

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies to understand how they handle your data.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytical Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie preferences through your browser settings or our cookie consent banner. For more detailed information about our use of cookies, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Notify you of material changes via email or prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Handdraroma
Unit 4p, Moorpark ind est, Kincraig Rd
Blackpool FY2 0JY, United Kingdom
Email: tcontactY3mxs9K1m
Phone: +44 7798 520545