Return Policy

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At handdraroma, we are committed to your satisfaction with our custom-made blinds and curtains. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Return Timeframe

Due to the custom-made nature of our products, returns are only accepted under specific circumstances:

• Manufacturing Defects: You must report defects within 7 days of delivery
• Specification Errors: If products do not match your approved specifications, contact us within 7 days
• Damaged Items: Report shipping damage immediately upon delivery
• Order Cancellation: Orders may be cancelled within 48 hours of placement, before manufacturing begins

After these timeframes, returns may not be accepted unless required by law.

Return Conditions

To be eligible for return, products must meet the following conditions:

• Products must be unused, uninstalled, and in their original packaging
• Products must have manufacturing defects or not match approved specifications
• All original tags, labels, and documentation must be included
• Products must not be damaged due to misuse, improper handling, or alterations
• You must provide proof of purchase (order confirmation or receipt)
• You must contact us within the specified return timeframe

We reserve the right to inspect returned products before approving a refund or replacement.

Return Shipping Costs

Return shipping costs are handled as follows:

• Manufacturing Defects: We cover the cost of return shipping
• Specification Errors (Our Fault): We cover the cost of return shipping
• Specification Errors (Customer Error): Customer is responsible for return shipping costs
• Change of Mind: Customer is responsible for all return shipping costs (if return is accepted)
• Damaged Items: We cover the cost of return shipping and arrange collection

We will provide a prepaid return shipping label when we are responsible for the return. Otherwise, you are responsible for arranging and paying for return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email or call us within the return timeframe to explain the issue
2. Provide Information: Include your order number, photos of the issue (if applicable), and a description of the problem
3. Receive Authorization: We will review your request and provide return authorization if approved
4. Package Products: Securely package the products in their original packaging with all accessories
5. Ship Products: Use the provided return shipping label or arrange shipping as instructed
6. Receive Confirmation: We will notify you once we receive and inspect the returned products
7. Refund or Replacement: We will process your refund or send a replacement as agreed

Please do not return products without prior authorization, as unauthorized returns may not be processed.

Non-Returnable Items

The following items cannot be returned:

• Custom-made products that match your approved specifications and are free of defects
• Products that have been installed, used, or altered
• Products damaged due to misuse, improper installation, or normal wear and tear
• Fabric samples (provided for reference purposes only)
• Products returned after the specified return timeframe
• Products without proof of purchase
• Special order items that have been custom-manufactured to your specifications

If you are unsure whether your product is eligible for return, please contact us for clarification.

Custom-Made Products

Due to the bespoke nature of our blinds and curtains, which are manufactured to your specific measurements and design requirements, we generally cannot accept returns of custom-made products unless they are defective or do not match your approved specifications. We encourage you to carefully review all measurements, fabric selections, and design details before confirming your order.

Manufacturing Defects

If your blinds or curtains arrive with manufacturing defects or do not conform to your approved specifications, please contact us within seven days of delivery. We will arrange for inspection of the product and, if the issue is confirmed, we will offer a repair, replacement, or refund at our discretion. Manufacturing defects may include issues such as faulty mechanisms, incorrect measurements, or substandard stitching.

Inspection Upon Delivery

We recommend that you inspect your order immediately upon delivery. Check that all items are present, that measurements are correct, and that there is no visible damage. If you notice any issues, please document them with photographs and contact us as soon as possible. Timely notification helps us resolve issues more efficiently.

Legal Requirements

This Return Policy complies with applicable consumer protection laws in the United Kingdom, including:

• Consumer Rights Act 2015: Your statutory rights are not affected by this policy
• Consumer Contracts Regulations: For distance sales, you have cancellation rights as specified
• Sale of Goods Act: Products must be of satisfactory quality, fit for purpose, and as described

If you are a consumer, you have certain legal rights that cannot be excluded or limited. This policy does not affect those rights. If you believe your legal rights have been violated, you may contact your local trading standards office or seek legal advice.

Order Cancellation Policy

You may cancel your order under the following conditions:

• Before Manufacturing Begins: Orders may be cancelled within 48 hours of placement with full refund of any deposit
• After Manufacturing Begins: Orders cannot be cancelled as products are custom-made specifically for you
• Materials Ordered: If materials have already been ordered, a restocking fee may apply
• Distance Sales: If you purchased online or by phone, you may have additional cancellation rights under consumer protection laws

To cancel an order, contact us immediately via email or phone. We will confirm cancellation and process any applicable refunds within 14 business days.

Fabric Samples

Fabric samples are provided to help you make informed decisions about colors and textures. Please note that variations in dye lots and manufacturing batches mean that the final product may vary slightly from the sample. These minor variations are normal and do not constitute grounds for return or refund.

Warranty Coverage

Our products are covered by a warranty against manufacturing defects for the period specified in your order confirmation. The warranty does not cover damage resulting from improper installation, misuse, normal wear and tear, or alterations made after delivery. Please refer to your warranty documentation for complete terms and conditions.

Refund Procedure

When a return is approved, we will process your refund as follows:

• Refund Method: Refunds will be issued to your original payment method
• Processing Time: Refunds are typically processed within 14 business days of receiving the returned products
• Bank Processing: It may take additional time for your bank or payment provider to credit the refund to your account
• Partial Refunds: If products are returned in a condition that reduces their value, a partial refund may be issued
• Restocking Fees: Any applicable restocking fees will be deducted from your refund amount
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product

You will receive email confirmation once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact us.

Damaged Items During Shipping

If your order arrives damaged due to shipping, please refuse delivery or note the damage on the delivery receipt. Contact us immediately with photographs of the damage and the packaging. We will work with the shipping carrier to file a claim and arrange for a replacement or refund.

Contact Us

If you have questions about our Return Policy or need to initiate a return, please contact us at:

Handdraroma
Unit 4p, Moorpark ind est, Kincraig Rd
Blackpool FY2 0JY, United Kingdom
Email: tcontactY3mxs9K1m
Phone: +44 7798 520545